Lily Earth – Terms of Service

Effective Date: 20 May 2025

These Terms of Service apply to all users, clients, and participants engaging with Lily Earth, including access to this website, booking services, and attending sessions, workshops, or events. By proceeding, you agree to be bound by these terms.

1. Scope of Services

Lily Earth provides holistic and wellbeing services, including but not limited to:

Reiki (in-person, distance, and online sessions)
Crystal Light Bed sessions
Essential oil education and sharing
Wellness workshops and events
Workplace and corporate wellness services

All services are offered as Complementary Therapies and are intended to support general wellbeing, relaxation, and self-awareness. Services do not constitute medical advice, diagnosis, or treatment.

2. Health & Medical Disclaimer

Reiki and related services offered by Lily Earth are Complementary Therapies and are designed to work alongside conventional medical care, not as a replacement.

Clients are encouraged to seek advice from a qualified medical or healthcare professional for any health concerns. With the client’s consent, Rachel Tooman of Lily Earth may communicate with a healthcare provider regarding services received.

Individual experiences and outcomes may vary. No guarantees or warranties are made regarding specific results.

3. Client Acknowledgement & Responsibility

By booking or participating in services, you acknowledge and agree that:

You are aged 18 years or older, or have the consent of a parent or legal guardian
You understand the nature of Complementary Therapies
You are responsible for disclosing any relevant medical conditions, injuries, or limitations
You participate voluntarily and accept responsibility for your own wellbeing

4. Bookings & Payments

All services must be booked in advance
Payment is required prior to the session unless otherwise agreed
Accepted payment methods include bank transfer and PayPal

All prices are displayed in good faith and may be updated at any time.

5. Cancellations & Rescheduling

A minimum of 24 hours’ notice is required to cancel or reschedule an appointment
Cancellations within 24 hours may incur a 50% cancellation fee
Failure to attend a booked session may result in the full session fee being charged
Lily Earth understands unforeseen circumstances and encourages clients to make contact as soon as possible

6. Confidentiality & Professional Conduct

All personal information is handled in accordance with applicable Australian and New Zealand privacy legislation and ethical standards.

Clients and participants are expected to behave respectfully during all sessions, workshops, and events. Lily Earth reserves the right to refuse or discontinue services if behaviour is inappropriate, unsafe, or disruptive.

7. Distance & Online Services

Distance Reiki and online sessions are conducted via energetic connection, phone, or video conferencing. Clients are responsible for ensuring they are in a suitable, quiet, and private environment at the scheduled session time.

8. Website Content & Use

All information on this website is provided for general informational purposes only.

Content is provided “as is” without warranties of any kind
Lily Earth does not accept liability for reliance placed on website content
Prices, offerings, and availability are subject to change without notice

9. External Links

This website may contain links to third-party websites. Lily Earth does not control, endorse, or accept responsibility for the content, accuracy, or practices of external websites.

10. Limitation of Liability

To the extent permitted by law, Lily Earth and Rachel Tooman disclaim all liability for any loss, damage, injury, or outcome arising from participation in services or events.

Nothing in these Terms excludes rights under the Australian Consumer Law or the Consumer Guarantees Act 1993 (NZ) where such rights cannot lawfully be excluded.

Contact

For questions or further information, please contact:

Email: rachel@lilyearth.com